We have been trying hard to make every transaction as smooth as possible.
If by any chance you still have questions regarding the the purchase
transaction, please feel free to write
support@loudclear.com.
For questions regarding accidentally dropped lines, billing, and other issues
related to call quality, please call customer service at the specific toll free
number at any time.
For most of the time, you can find answers to some common asked questions here. By all means,
we want every one of our customers to be happy.
Q:
What should I do if I have not receved my PIN 5 minutes after purchase?
Q:
What should I do if my PIN is 'invalid' when I call?
Q:
Why Paypal charges $1 more than your listing price (very rarely)? How can I get it back?
Q:
How can I get my call history?
Q: How do I use LoudClear.com?
Q: Do I need to sign up with LoudClear.com in order to make purchase?
Q: What about the call quality?
Q: Is it safe to purchase cards at LoudClear.com?
Q: Will you release my personal information to any third party?
Q: Do you charge any maintainance fees, connection fees, or any
other hidden charges?
Q: Do I have to pay any fees to Paypal?
Q:
What is the difference between local access and 800 toll free acsess?
Q:
Do you have any any promotion program?
Q:
How to use the card?
Q:
How long does it take for me to receive the PIN number?
Q:
Why is my PIN delivery delayed? Why haven't I received my PIN? Why???
Q:
How to use a local access number to save, if there is not a local access number in my area?
Q:
How to find a local access number in my area?
Q:
How to make calls without dialing the PIN number everytime?
Q:
What if I lost my PIN?
Q:
Where can I use the PIN (card number) from?
Q: How do I use LoudClear.com?
LoudClear.com is easy to use. Just browse the cards available and then choose
the one you like, then you will be directed to PayPal payment page to make payment.
Once you finished the payment, you will be taken back
to LoudClear.com. You need a PayPal account to make the purchase. The reason we use PayPal is,
PayPal provides the best customer protection. Once the transaction is completed succesfully, we will
send you the PIN number and other calling information at your email address registered with Paypal. With PayPal, we eliminate the risks of credit card fraud. We ourselves DO NOT
keep customer's credit card number at all. We do not even know any customer's credit number.
If you have not registered with Paypal yet, please register and you may qualify for $5 sign up bonus from Paypal!
Q:
Do I need to sign up with LoudClear.com in order to make purchase?
No!
The transactions are simply through PayPal. We do not ask you for your personal information.
When transaction is done, we will send immediately the pin number and other calling information to you at your registered email address
with PayPal.
Q: What about the call quality?
We only carry cards with Business Class quality. Dedicated Optical lines provides the very best quality on the market.
for both local and long-distance calls.
Q:
Is it safe to purchase cards at LoudClear.com?
Yes.
Working with the safest internet billing company, PayPal, we ourselves do not ask any personal information from you. We do not even know your credit card number after your purchase.
Q: Will you release my personal information to any third party?
No! We do not release customer's information to any third party for any reason. With LoudClear.com, everything from you are safe.
Q: Do you charge any maintainance fees, connection fees, or any
other hidden charges?
No.
NONE of the cards here at LoudClear.com have any maintainance fees, connection fees,
or any other hidden charges. If you have any questions regarding the minutes carried
on your cards, please feel free to call the customer service at anytime.
Q:Do I have to pay any fees to Paypal?
NOT AT ALL! Free to register. No fee to Paypal when you make purchase.
Q: What is the difference between local access and 800 toll free acsess?
With local access toll free access, the voice quality is just as great as 800 toll free access, but you get more minutes.
Q: Do you have any any promotion program?
From time to time, LoudClear.com provides different promotion programs. Please check back to see if
there are any promotions.
Q: How to use the card?
1. From any touchtone phone in the U.S. please enter
the toll free number (1-800-... ....), or local access number in your area
2. Listen to the prompt, then enter your PIN number
3. For international Calls:
enter "011" + country code + city code + telephone number
For calls to the U.S. or Canada:
enter "1" + area code + telephone number
Q: How long does it take for me to receive the PIN number?
Once you have finished the payment, we will send you the PIN number to your email address registered with
PayPal instantly. Very occasionally, due to network problems, it can take more than a minute, though it is rare.
Note: eCheck payments take 3-4 business days to clear. PIN can only be released after the payment is cleared. That means,
it takes 3-4 business days if you pay by eCheck.
Q: Why is my PIN delivery delayed? Why haven't I received my PIN? Why???
The PIN delivery is instant, which means that you should receive your PIN minutes after you have finished your payment. However, very occasionally, there are delays,
though it is very rare. These are the common reasons to cause delays:
1. Your email registered with Paypal is not correct. Some people write Yahoo.com as Yahoo.edu, hotmail as htomail.
2. Your mailbox is full, or the PIN email was moved to junk mailbox automatically.
3. Your email service provider is having problems.
4. Our mail server is slow, or the internet is slow at that moment.
So, please stay calm, first, check your junk mailbox to see if your PIN is there. If your PIN is not in the junk mailbox, write to support@LoudClear.com (faster service) or call the support number (leave message) at the top of Support Page
if you have not received your PIN ten minutes after you finished your purchase, no matter if it is midnight
or 3:00 AM in the early morning! Make sure to include the following information:
the email address you use for the purchase,
your alternative email address,
your name,
your phone number.
(Note: it is extremely important to include your phone number!)
Also use "PIN" as the message subject.
Please allow 6 hours response time, though usually we handle that quickly. Alternatively, you can call the two numbers at the top of Support Page. It will NOT help any to call Paypal. It will NOT help
any to call the 800 number at the bottom of the Support Page either. The 800 numbers at the bottom of Support Page is not for PIN delivery. The service staff there
have no information regarding PIN delivery at all.
Q: What should I do if my PIN is 'invalid' when I call?
Please call the customer service number in your PIN email immediately. Please note, different cards have different customer service number. When the problem cannot be solved, write to support@loudclear.com
Q: Why Paypal charges $1 more than your listing price (very rarely)? How can I get it back?
Very rarely, Paypal charges $1 more for a very few new paypal users, for verification purposes. If that happens to you, you need to get a special number on that charged item, from your credit card statement. Give that number to paypal, paypal will give the $1 back to you.
It is not common, but it does happen.
If you use LoudClear pay (the left side 'buy' button on purchase page), there is no such problem.
Q: How can I get my call history?
Please call the customer service number for your specific PIN. It is listed in your PIN email. Or you can write to support@loudclear.com
Q: How to use a local access number to save, if there is not a local access number in my area?
If you have a mobile phone and you have free minutes for long distance calls inside U.S., you can dial any local accesss number
in other areas. That way, you can get a lot more minutes for your card, simple because you use a "local access" number!
Q: How to find a local access number in my area?
Click the Cards link on top of the page,
then the link "Details, Local Access, Purchase" for the card you like,
then enter your area code (for example, 212) in the text box, then click the link "look up" below the text box.
Please note: it is your responsibility to confirm with your local telephone company that the local number you will be using is 'local' to you.
Q: How to make calls without dialing the PIN number everytime?
Use a phone with memory dialing function.
See here for example.
Q: What if I lose my PIN ?
We are not responsible for lost/stolen PINs.
Q: Where can I use the PIN (card number) from?
The PIN can be used only in the 48 continental states of USA. It cannot be used in Canada.
Some cards (like Roaming) may have 'call back' features, then they may be used in other places too, but with different rates. Please see specific card for details.
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