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Our email response time is 3 hours!
For questions regarding your purchase transactions, like PIN delivery, please write to, or call
firstname.lastname@example.org (Preferred! Faster response. MAKE SURE to include your phone number, full name, registered email, mailing address, the time of purchase and transaction id if available. If you have an email receipt, forward the email receipt to us. Please do NOT write your credit card number in email! Absolutely NOT!)
Email: email@example.com . Email is the best way to contact us. We have staff members handling emails on a 24/7 basis.
Tel: 1-888-812-8618 . Just voice mail, no one answers. MAKE SURE to include your phone number and email address. We often call back.
Customer Service Office Hours: 24/7
Please make sure to leave a message when you call, no matter if it is midnight or 3 AM in the early morning! We reply every email (But sorry we may not return every call)! Usually we reply emails within 180 minutes. However, our response to customer's email MAY be slow from noon to 7:00 PM Eastern Time.
Sometimes emails can be moved to trash folder (of your email program) automatically, so please check your trash folder for your PIN too.
You should write to the email address above, or call the number above (leave a message with your phone number and an alternative email address) if you have not received your PIN ten minutes after your purchase (for credit card purchases, not for eCheck purchases). We will try our best to get back to you within 180 minutes. Again, our response is slow from noon to 7:00 PM Eastern Time.
For questions regarding call related questions, like balance left on your card, your detailed call history,
call quality, non-functional access numbers, please call
1-800-826-6689 (24/7. USA. For Love,Sino,LocalSerie,Roaming,Han,Precision card)
1-866-290-0101 (24/7. Customer Service in Canada for Love,Sino,LocalSerie,
1-800-574-7535 (24/7. USA. For SuperVoice,EasyKall.)
1-800-949-8966 (Not 24/7, USA. For GCard. See card description)
, or refer to the 800 customer service number listed in your PIN email.
Please do NOT call the four numbers above if you have problems to get your PIN.